Shop Operation
At Continental, we believe in developing our partners for the mutual growth. All our trainings are carefully created to focus on four training pillars: Business, Product, Technical and Retail Operation. We believe through continuous learning that our business partners will grow stronger together and deliver exceptional services to our loyal consumers.
Continental Learning Portal will provide you information about training courses to help grow and expand your businesses.
Shop Operation Pillar
When consumers buy our product, they are buying an experience at the same time. Selling customised experience is the key to customer loyalty. All our courses under this pillar are designed to help business owners to stay up-to-date with the latest management techniques and skills to improve shop quality, expenses, and improve operating profit.
Ep 2: Improve profit through shop productivity and efficiency
Nov 22, 2021 | 7:00 - 8:30 pm (Live)
Webinar EP 2
Improve profit through shop productivity and efficiency
“Keep the wrenches turning”, that’s the goal of every tyre shop. How could retails maximise their productivity?
Benefits
At the end of this course, you will be able to pick up some important changes that retails could possibly implement to increase productivity.
Who Should Attend
Suitable for entrepreneurs, business owners, managers, supervisors.
Key Contents
- Module 1 : Blind spots
- Module 2 : Shop
- Module 3 : Technician
- Module 4 : Tool
- Module 5 : Procedure
Ep 7: Vehicle Safety Inspections Create Business Opportunities
September 21, 2022 | 8:00 pm - 9:00 pm
Webinar EP 7
Vehicle Safety Inspections Create Business Opportunities
Every walk-in customer is a sales opportunity for any shop owner. In order to better satisfy your customers’ needs, you will need to ensure that their vehicle is in a safe driving condition before they leave the shop.
If a customer’s car breaks down on the highway after leaving your shop, they will end up asking, “Why didn’t you find the problem and fix it?”
The tough reality is that there are not enough resources in a shop to perform a fully comprehensive vehicle inspection on every car–especially since the shop has to go through the inspection, customer approval, and final service delivery stages.
It’s even more troubling if the customer is not interested in what shop offers and does not pay! That can truly demoralize a shop’s staff, who have completed all the tiring work.
This webinar episode will share the benefits of creating an effective vehicle inspection program, with real-life case studies from our Continental China trainer–Bruce Zhou.
Benefits
By the end of this webinar, you should understand:
- Why conducting vehicle inspections are essential.
- What are the benefits of a well-designed vehicle inspection program.
- How to create your own vehicle inspection program.
Who Should Attend
Suitable for entrepreneurs, business owners, managers, supervisors.
Key Content
- The challenges behind vehicle inspections
- The different Dos and Don’ts
- Case studies and sharing of final results
- Strategization and preparation to kickstart the program building
